Important Note: This Terms and Conditions document is a legally binding agreement between you (the user/member) and vipibet. By registering or using our platform, you confirm that you have read, understood, and agreed to all terms stated herein. If you do not agree with any part, please discontinue use of this platform.
These Terms and Conditions govern the entire relationship between you as a user and vipibet as the platform operator. By creating an account, logging in, or simply browsing the vipibet platform, you are automatically deemed to have accepted and agreed to all provisions contained in this document, along with the Privacy Policy and other policies published on our website.
These terms apply to all platform users — whether you access via web browser, iOS mobile app, Android app, or any other interface provided by vipibet. The Bahasa Melayu version is the official version for Malaysian users. Any discrepancy between language versions will be resolved based on the English version.
To register and use the vipibet platform, you must meet all of the following eligibility criteria:
- At least 21 years old at the time of registration. Registration by underage individuals is strictly prohibited and such accounts will be terminated immediately.
- Residing in a geographic region where vipibet's services are permitted under applicable local laws.
- Legally capable of entering into a binding agreement under the laws of your country.
- Not currently prohibited from using gambling services by any regulatory body or court.
- Acting on your own behalf — not as an agent, representative, or under the direction of any third party.
Warning: vipibet reserves the right to request proof of identity and age at any time. Accounts found to have been opened by underage individuals will be terminated immediately and all funds may be forfeited in accordance with our anti-fraud policy.
Each user is only permitted to hold one (1) account on the vipibet platform. Holding multiple accounts is a serious violation that may result in the closure of all associated accounts and forfeiture of balances.
During registration, you are required to provide accurate, complete, and up-to-date information including:
- Full name as stated in your official identification document
- Exact date of birth
- An active email address that belongs to you
- Valid phone number
- Payment details used (must be registered in your own name)
The KYC (Know Your Customer) process is part of vipibet's standard procedures. You may be asked to submit a copy of your identity card, passport, or other supporting documents to verify your identity. This process is carried out for security and anti-money laundering compliance purposes.
You are solely responsible for keeping your account password confidential. vipibet shall not be held liable for any losses arising from unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.
Vipibet accepts deposits via a variety of supported payment methods including FPX, Touch 'n Go eWallet, GrabPay, DuitNow QR, Boost, Visa and Mastercard credit/debit cards, and select crypto assets.
- Minimum deposit: RM 10 for most payment methods
- All deposits must be made in your own name. Deposits from third-party accounts will not be accepted and funds will be returned
- Vipibet does not charge any processing fees for deposits
- Vipibet reserves the right to decline or hold any suspicious deposit while an investigation is carried out
- Credit time depends on the payment method — most are credited instantly up to 5 minutes
Note: All deposits are protected by 256-bit SSL encryption. Your payment information is not retained in the vipibet system after a transaction is completed.
Players are entitled to withdraw legitimate winnings at any time subject to the following conditions:
- Minimum withdrawal: RM 50 per request
- Daily withdrawal limit: Depending on your account level (standard to VIP)
- Withdrawals may only be made to the same payment method used for the deposit, or a method that has been verified under your name
- Withdrawals will be processed within 15 minutes to 24 hours depending on the method and verification requirements
- Any bonus that has not met the rollover requirement cannot be withdrawn until that requirement is fulfilled
- Vipibet reserves the right to request additional verification documents before processing large withdrawals
For your security, the first withdrawal from a new account or any withdrawal exceeding a certain amount may require additional identity verification through the KYC process.
All bonuses and promotions offered by vipibet are subject to rollover requirements and specific terms stated alongside each offer. General bonus conditions are as follows:
- Welcome bonuses are subject to rollover (wagering) requirements as stated in the terms of the relevant offer
- Bonuses may only be claimed once per offer type unless otherwise stated
- Using multiple accounts or different payment methods to claim bonuses repeatedly is prohibited and may result in account closure
- Vipibet reserves the right to modify, suspend or cancel any promotional offer at any time with reasonable notice
- If there is evidence of bonus abuse, vipibet reserves the right to void the bonus and any associated winnings
- Bonuses cannot be converted directly to cash unless the rollover requirements have been fully met
Always read the specific terms of each promotion before claiming it. If in doubt, contact our customer support before making a deposit.
All games available on the vipibet platform are subject to their respective game rules published in the help or game information section. In general:
- All confirmed bets are final and cannot be cancelled unless a provable technical error has occurred
- In the event of a technical fault during gameplay, vipibet reserves the right to void the affected round and return the wager to the player
- The outcome of all games is determined by a certified Random Number Generator (RNG) system and cannot be manipulated by any party
- Any winnings resulting from a technical error or incorrect display are considered void and will not be paid out
- For Live Casino games, the dealer's decision is final subject to video review if required
Use of the vipibet platform is prohibited for the following activities and may result in immediate account closure without compensation:
- Opening multiple accounts to claim bonuses or abuse the bonus system
- Using automation software, bots, scripts, or any third-party tools to automate betting or in-game actions
- Any form of game manipulation, cheating, or collusion between players to deceive others
- Money laundering through the platform — vipibet will report any suspicious activity to the relevant authorities
- Using another person's account information or payment method without valid authorisation
- Attempting to hack, spy on, or interfere with the platform's security systems
- Sharing your login credentials with others or allowing anyone else to use your account
Vipibet takes the protection of your personal data seriously. All information you provide during registration and use of the platform is protected in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and our privacy policy available at Privacy Policy page.
Your data is collected for identity verification, payment processing, service improvement, and legal compliance purposes. We will not sell or disclose your personal data to third parties without your consent, except as required by law or a regulatory authority.
Vipibet is committed to responsible gaming principles. We provide a range of tools you can use to manage your playing habits:
- Deposit Limit: Set daily, weekly, or monthly deposit limits through your account settings
- Play Time Limit: Set time reminders or daily session limits for your gameplay
- Self-Exclusion: Request a temporary suspension of your account for a specified period
- Permanent Exclusion: Permanently close your account if you feel that gaming has become a problem
If you or someone you know is experiencing gambling-related issues, please seek help immediately. More information is available at Responsible Gaming page us.
To the extent permitted by applicable law, vipibet shall not be liable for:
- Any indirect, incidental, or consequential losses arising from use of the platform
- Service disruptions caused by technical faults, scheduled maintenance, or unforeseen events
- Losses arising from unauthorised access to your account due to your own negligence
- Changes in cryptocurrency asset value between the time of deposit and withdrawal
- Delays in payment processing caused by the bank or third-party payment providers
In all circumstances, vipibet's maximum liability to you is limited to the total amount you have deposited within the 30 days prior to the claim arising.
Vipibet reserves the right to close, suspend or restrict any user's account at any time on reasonable grounds, including but not limited to:
- Violation of any terms stated in this document
- Suspected fraud, money laundering, or other illegal activity
- Failure to submit the requested KYC verification documents
- Inactive for more than 12 consecutive months (dormant account)
If your account is closed at your own request and a positive balance remains, vipibet will process the withdrawal of that balance within 7 business days of receiving the request, subject to the required identity verification.
Vipibet reserves the right to amend, add or remove any part of these Terms and Conditions at any time. Amendments take effect immediately upon publication on our official website.
We will endeavour to notify users of material amendments via a notice on the platform or to the registered email address. Continued use of the vipibet platform after any amendment is published will be considered your acceptance of the revised terms. You are advised to review this page periodically.
If you have any questions regarding these Terms and Conditions or require further clarification, please contact our team via:
- Live Chat: Available 24/7 within the vipibet platform — the fastest way to get a response
- Email: [email protected] — response within 24 hours
For issues related to data privacy, please refer to Privacy Policy us. For general enquiries, visit FAQ page us.
This document is provided in English for the convenience of Malaysian users. This version serves as the official reference document for Malaysian users. Any questions regarding interpretation may be directed to our support team.